FAQ
Orders and Shipping
How long does shipping take?
Most orders are processed within 1–3 business days. Estimated delivery time:
- United States: 6–9 business days
Delivery times may vary depending on carrier conditions and seasonal demand.
Will I have to pay extra fees?
No hidden fees. Full door-to-door delivery included. The price you see at checkout is the final price you pay.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders to the United States.
Can I track my order?
Yes. Once your order ships, you will receive a tracking number by email so you can follow your package every step of the way.
Do you ship internationally?
Currently, we ship to the United States only. If you have questions, please contact us at support@maxcgo.com.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. If returning an item is not practical, we may offer a full refund or replacement — just reach out and we'll make it right.
What if my item arrives damaged?
Please contact us within 48 hours with photos of the issue and we will resolve it promptly.
How long do refunds take?
Refunds are processed within 3–7 business days after we receive and inspect the returned item.
Products
Are your carts quality tested?
Yes. Every Maxcgo cart is carefully tested to ensure quality, durability, and smooth folding performance before it reaches you.
What is the weight capacity of your folding carts?
Weight capacity varies by model and is listed on each product page. Our carts are built with heavy-duty frames designed for everyday load-bearing use.
How thin does the cart fold?
Our Ultra-Slim series folds down to just 3-inch (8CM) — thin enough to slide into a closet, car trunk, or tight storage space.
What materials are the carts made of?
Our carts use a combination of high-strength aluminum alloy frames and durable fabric or hard-shell components, depending on the model. Full material specs are listed on each product page.
Do your products come with a warranty?
Yes. All Maxcgo products are backed by a 1-year warranty against manufacturing defects under normal use. Contact us at support@maxcgo.com if something isn't right.
Where can I find specifications like dimensions and weight capacity?
Full product specifications are listed on each product page, including folded dimensions, open dimensions, and maximum load capacity.
Payments and Security
What payment methods do you accept?
We accept all major credit cards, debit cards, and secure online payment methods. All transactions are processed in US Dollars (USD).
Is my payment information secure?
Yes. All payment data is encrypted and processed securely through Shopify's certified payment infrastructure.
Contact Us
How can I reach customer support?
Email us at support@maxcgo.com or visit our Contact page. We typically reply within 24 business hours.