FAQ

Orders & Shipping

How long does shipping take?

Most orders are processed within 1–3 business days. Delivery times typically range from 5–12 business days depending on your location.

Do you offer free shipping?

Yes. We offer free shipping on eligible orders.

Can I track my order?

Absolutely. Once your order ships, you’ll receive a tracking number by email.

Do you ship internationally?

Yes, we currently ship to multiple countries worldwide.

Returns & Refunds

What is your return policy?

We offer a hassle-free return policy within 30 days of delivery.

What if my item arrives damaged?

Please contact us within 48 hours of receiving your package with photos of the issue, and we’ll help resolve it as quickly as possible.

How long do refunds take?

Refunds are usually processed within 3–7 business days after the returned item is received and inspected.

Products

Are your products tested for quality?

Yes. We carefully select and review our products to ensure quality, functionality, and customer satisfaction.

Will an item come back in stock?

Some popular products may be restocked. You can contact us to check availability.

Are product colors and sizes accurate?

We do our best to display product colors and details accurately, but slight variations may occur depending on screen settings.

Payments & Security

What payment methods do you accept?

We accept major credit cards, debit cards, and secure online payment methods.

Is my payment information secure?

Yes. Your payment information is encrypted and processed securely.

Contact Us

How can I contact customer support?

You can contact us anytime through our Contact Us page or by email.

Support Email: support@maxcgo.com

How quickly do you respond?

We typically reply within 24–48 business hours.