Return Policy
Return Policy
We want you to be completely satisfied with your Maxcgo purchase. If you're not happy for any reason, we're here to make it right.
Returns
You have 30 days from the date of delivery to return an item. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.
Non-Returnable Items
- Items that have been used or damaged by the customer
- Items without original packaging
- Opened seat cushions — for hygiene reasons, seat cushions that have been removed from their original packaging cannot be returned
Refunds
Once we receive your returned item, we will inspect it and notify you of the refund status. If approved, a credit will be applied to your original payment method within 7 business days.
Exchanges
If you received a defective or damaged item, please contact us immediately and we will arrange an exchange or replacement at no extra cost.
EU Customers
In accordance with EU consumer protection regulations, customers in the European Union have the right to withdraw from a purchase within 14 days of receiving their order, without providing a reason. This right does not apply to sealed goods that have been opened and are unsuitable for return due to health or hygiene reasons.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method. Maxcgo is not responsible for items lost in transit during return.
How to Start a Return
Email us at support@maxcgo.com with your order number and reason for return. We will respond within 24 business hours with return instructions, including the return address.